If after performing these steps you continue to experience poor audio quality or no audio at all from the headset, the next step is to contact our Technical Assistance Center.

In the Properties menu go to the Advanced tab, and uncheck the box that says 'allow applications to take exclusive control of this devices'. Click Apply and then Okay.

Under the Playback tab, right click the headset and click the Properties option.

Right click on the Speakers and the Bluetooth hands.

Make sure the headset is selected as the default device in the PC under both the Sound Recorder and Playback options. Right click on the Sound icon at the bottom right corner of the taskbar 2.

Plug the headset directly into the PC and not into a hub or docking station. If you are using a desktop, plug your headset into a rear USB port if applicable.

Do not just restart - perform a complete system shutdown and then turn back on, as this will help clear the memory in the USB ports.

Unplug the headset from the PC's USB port and reboot the computer.

If you are experiencing issues using your USB headset, try the following:

Logitech usb headset no sound